Case Study : Encounters for Social Initiatives
Social initiatives range from helping vulnerable people in the nighttime economy, to homelessness, food banks, help for the elderly or informed, helping those struggling with mental health, addiction, or escaping physical abuse.
Many social initiatives depend on funding from local organisations and local police which is paid based on the outcome and impact of the frontline teams.
This places an extra burden on team members, administrators and coordinators to quickly gather accurate reports about encounters and other activities, so they can be quickly collated into reports to release outcome based funding.
What if improving communication and coordination could also result in releasing outcome based funding more quickly?
Welcome to Brightlynk Encounters
1. Team members enter encounters and patrol updates
Using smartphones, tablets, and laptops
Updating Encounter and Patrol log entries with smartphones
Brightlynk Encounters is a simple and ultra low cost way for team members to use their smartphones to add notes about encounters and patrols so that admins, coordinators, and other team members can instantly see activities.
Members can easily update their locations with a button click with their smartphone.
Team leaders can add special requests to administrators and coordinators, and update the location of assembly points for pre-patrol briefings , and confirm who is on duty and who is not.
Team members update their location and activities
Members may have debrief meetings to collect notes times and locations, or each member may enter their encounters and patrol log notes the following day.
Administrators and Coordinators play an essential support role for teams on the frontline. They may on-site, working from home, or at a central support location. As long as they have internet connectivity and a laptop, tablet, or smartphone, they can view their dashboard.
All Encounter and Patrol Updates are instantly viewable by as they are entered by team members
Location can be vitally important. Team members can click to provide their location on their smartphone, and that location will appear on the map view with their encounter and patrol log updates.
3. Google sheets with encounter and Patrol update data
Every encounter record and patrol update note is instantly captured onto a google sheet that the Administrator controls and can use to finalise formatting for impact and outcome reports, and simply share in spreadsheet form to others on their management distribution list as needed.