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Turn your social media into an effective  business tool.

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A better way to use social media & instant chat messaging


Coordinating with customers, teams, field staff, branches, donors, volunteers, suppliers and other stakeholders?

Do you need fast responses to your important and urgent requests and questions?

Would you like to automatically organise all responses?

Case Study Example: Social Outreach Initiatives

Brightlynk Encounters is a simple  and very low cost way to coordinate and communicate with teams doing ‘frontline’ activity updates. 

Social  Initiatives help a wide range of people in local communities. From running food banks and delivering meals to elderly to providing care for vulnerable people in the nighttime economy, Social Initiatives are mainly volunteers who make a massive social impact on their communities and the lives of people who need their help. 

Often social initiatives receive their funding from local authorities, and local police, and often  require submitting Impact and Outcome Reports in order to release outcome based payment.

But coordinating and communicating with the teams of staff and volunteers can  require a lot of manual work by administrators and coordinators and experience delays as volunteers may struggle to report encounters and patrol updates in a timely way. 

Brightlynk Encounters is a simple and  ultra low cost way for  administrators and coordinators greatly improve collecting encounter and patrol update information from team members on patrol 

Brightlynk provides a realtime dashboard for Back at Base Administrators and Coordinators 

As well as providing all the collected data in spreadsheets to help admins and coordinators produce reports for stakeholders.

 

Case Study Example: Festival Volunteer Coordination

Brightlynk Encounters is a simple  and very low cost way to coordinate and communicate with teams doing ‘frontline’ activity updates. 

Volunteers are essential for every festival’s success. From early planning to the event itself and the cleanup afterwards.

The amazing volunteering done by the Festival Angels ranging from helping set up tents, lost property, and even a quiet space with hot drinks when a festival visitor feels a little lost or overwhelmed and just needs a quieter spot to rest or have a chat with a volunteer counsellor.  

In 2021 Festival Angels will use Brightlynk Encounters as a simple low cost way for volunteers teams to update, coordinate, and ask for assistance.

Team leaders and Coordinators onsite, and off-site can see all the volunteers location as they provide patrol updates from their mobiles which are geotagged. 

And volunteer updates are automatically viewable in spreadsheet form ready for report sharing, as well as on  a map view. 

Case Study Example: My Nearest Covid Test Provider

My Nearest Covid Test Provider is a social media based directory  for anyone who needs to find a covid test provider to  obtain negative covid test certificates for their work, holidays, and to participate in public  social events. 

Its is also a Channel and discussion group where members can discuss and share their experiences as they search and find their nearest covid test provider.  

Brightlynk provides the  free search directory capability to instantly connect members to nearby covid test providers.

The directory also gives participating covid test providers a new better  way to gain new customers and work better with customers using social media instant messaging. 

Its completely free for registered covid test organisations to add their organisation to the directory.  And then can choose optional extra capabilities from Brightlynk if they wish to.

mycovidtest directory

Brightlynk helpers are capabilities you add to internet messaging chat groups to gain new customers, cut costs, cut manual work, and speed up communications

Brightlynk Encounters Members can report back encounters from the field for instance community homeless, mystery shopping, feedback about services

Brightlynk Registry
Add directories and registries to your social media chat group for your members

Brightlynk Showcase
Add catalogues of your products and services directly into social media chat groups and link members to special deals, and payment and donation pages.

Brightlynk Participate
Invite members to participate in events, patrols, activities and create instant participant lists based on their response

New capabilities for age old challenges

A new way to broadcast important messages instantly to your communities of staff customers partners and stakeholders
Can include:
Request Forms
Sign up Forms
Buy and Donate Pages
Announcements

Instant notifications
Clickable Messages
Team Discussions
Speed Optimised

All your requests and responses automatically viewable in downloadable Excel friendly spreadsheets, updated in realtime.

What do you want to improve first?

Improving Customer Communication

Are you still paying too much for phone systems phone calls and emails that don’t work that well to coordinate and support your customers? Do you want to improve your communications with customers while you cut costs significantly?

Managing Urgent Needs

Do you receive requests, which need to be addressed immediately, contacting team members, waiting to for people to respond and clarifying they can do things when required, at the right place, with particular items etc.

Finding Needles in Haystacks

Do you spend time looking for items on or answers a daily or weekly basis, ringing, emailing , messaging. Investigating if they are correct , at the right price, can be delivered on time etc.

Making Requests and Collating Responses

Do you manage teams , contacting them to find out if they can do something on a particular day, time, immediately etc. And then correlate the answers, manage people then giving updated information

How We Work

Brightlynk can show you how to turn social media chat messaging into an organised customer support communication system, a notification broadcast channel, and instant response gathering system.

And we can work with you  to connect Brightlynk with your existing website and CRM, and add other clever things as you grow your use of Brightlynk. 

We can help you trial Brightlynk, and when you’re ready, we can help you scale up quickly and inexpensively.

Get in touch now for a completely free introductory chat to about your requirements and see how Brightlynk might work for you.

Get in Touch

Get in touch now for a no obligation introductory chat about turning social media into a more effective business tool for you